Why Manchester's Nell's Pizzeria is Setting New Standards in Hospitality

Nell's Pizzeria in Manchester is transforming the landscape of the hospitality industry with its unwavering commitment to a people-first approach. Since its inception in 2020, Nell's has not only gained fame for its massive New York-style pizzas but has also built a reputation as a compelling workplace that prioritizes the well-being of its staff.

A Business Model Built on People

Charlotte Heyes, the Managing Director of Nell's, emphasizes a simple but powerful philosophy: "Everything we do is people-first." This mindset has propelled the pizzeria into the limelight, earning a spot on the Power List for 2026, which recognizes the most influential hospitality operators in Northern England. What distinguishes Nell's from other establishments is its dedication to nurturing a happy team, which in turn creates happy guests, ultimately leading to a prosperous business.

Recognized for Excellence

Nell's has made headlines for its remarkable work culture, earning a place in Code Hospitality's Top Happiest Workplaces. For three consecutive years, the establishment has been celebrated as one of the best places to work across the UK, according to The Times. With 147 employees, Nell's has shown that successful business practices can coexist with fulfilling employment experiences.

Innovative Support for Employees

The team at Nell’s enjoys a range of benefits designed to promote well-being and personal growth. The company offers fully-paid training programs, enhanced maternity and paternity leave, and comprehensive mental health support through its partnerships with organizations like WorkFit and Pure Innovation. Moreover, team members engage in community efforts, such as charity walks and football matches, fostering a close-knit environment that extends beyond the workplace.

Empowering the Future of Hospitality

Charlotte is also working on initiatives to introduce young individuals to the hospitality industry, inspired by her own experiences with her teenage son. She recognizes that many teenagers struggle to gain initial work experience, which is critical in today's job market. By creating opportunities for young people, Nell’s is not only investing in its workforce but is also shaping the future of the industry as a whole.

As Manchester's culinary scene continues to evolve, Nell's stands as a beacon of hope and inspiration, challenging conventional business practices while demonstrating that a people-first approach can lead to both happiness and success.