Unveiling Excellence: Castle Lodge Hospital Achieves 'Outstanding' Rating!
In a remarkable achievement, Castle Lodge Independent Hospital in Hull has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC). This commendation follows a thorough inspection conducted in September 2025, spotlighting the hospital's commitment to exceptional patient care and a supportive work environment.
Culture of Care and Compassion
The CQC's inspection revealed that Castle Lodge is excelling in creating a person-centred, open, and inclusive culture. The hospital's staff, known for their kindness and dedication, have been instrumental in ensuring that patients receive the highest standards of care. The report praised the staff for understanding their residents exceptionally well and for empowering them to maintain their independence.
Voices from Within
Staff members expressed their enthusiasm for their work environment, highlighting a strong feeling of support and appreciation. Comments from the team reflect a shared pride in providing "Lodge Love," with many affirming that their relationships with patients contribute significantly to their job satisfaction. One staff member noted, “Castle Lodge does person-centred care well, proactively responding to patients’ needs,” showcasing the hospital's commitment to effective communication and empathy.
Patient and Family Satisfaction
Patients and their relatives echoed these sentiments, providing glowing feedback about their experiences. One patient described the staff as “lovely and kind,” while a relative emphasized the safety and superb care provided, stating that they felt completely at ease knowing their loved one was in capable hands. These testimonials highlight the positive impact of Castle Lodge on its community and the trust placed in its services.
Celebrating Staff Efforts
Alice Walker, the hospital director, expressed her pride in the team and the outstanding rating, affirming that the recognition reflects the hard work of everyone involved. Barchester Healthcare's CEO, Dr. Pete Calveley, also commended the hospital during a recent visit, awarding each staff member a £500 voucher as a token of appreciation for their dedication and exceptional service.
This achievement not only underscores the quality of care provided at Castle Lodge but also sets a benchmark for other healthcare institutions. As one of the UK’s largest care providers, Barchester Healthcare continues to demonstrate what exemplary care and support look like, making Castle Lodge a beacon of hope and excellence in the healthcare sector.
