Turning the Tide: Local GP Practice Achieves Remarkable Rating Transformation

In a significant turnaround, Four Acre Health Centre in Clock Face has proudly announced that it has been rated "Good" in all areas by the Care Quality Commission (CQC), a remarkable improvement from its previous inadequate rating. This development highlights not only the dedication of the staff but also the resilience demonstrated during challenging times.

A Journey of Improvement

The journey to this accomplishment has been far from straightforward. The practice first received the lowest rating in 2021, which placed it under special measures. However, a reinspection in 2022 marked the beginning of a steady upward trajectory, shifting the rating to "Requires Improvement." By April 2026, the centre achieved an overall "Good" rating, notably excelling in leadership, care, and responsiveness.

Dedication Amidst Challenges

Dr. Tatiana Tchikiaeva, a GP partner at the practice, expressed immense pride in her team's resilience and commitment. "Despite the challenges posed by the COVID-19 pandemic, our team remained focused on improving patient care," she stated. Dr. Tchikiaeva highlighted how staff continued to strengthen systems and enhance governance, underscoring their dedication to providing safe and effective healthcare.

Positive Patient Feedback

The CQC report reflected a shift in patient experience, noting that the practice actively sought feedback to drive improvements. Patients reported positive interactions with staff and appreciated the care and treatment they received. This responsiveness to patient needs is indicative of a practice committed to continuous enhancement.

A Community-Centric Approach

The active patient participation group (PPG) at Four Acre Health Centre has also played a pivotal role in ensuring that the voices of service users are heard. Representatives from the PPG reported feeling listened to, which has contributed to meaningful suggestions for ongoing improvements.

This transformation serves as a testament to the power of teamwork and the unwavering commitment to community health. Four Acre Health Centre stands as a model for other healthcare practices, demonstrating that with determination and focus, significant improvements are possible.