Transforming Care: How GoodOaks Homecare is Making a Positive Impact

GoodOaks Homecare has recently achieved a 'Good' rating from the Care Quality Commission (CQC), a testament to its commitment to compassionate and high-quality care. Operating in Horsham and Crawley, the service has garnered praise for its safety culture, dedicated leadership, and, most importantly, the compassionate care it provides to the community.

A Commitment to Excellence

Marilou Apa, the registered manager at GoodOaks Homecare, expressed her delight regarding the rating, stating that both she and her co-manager Maricel are passionate about delivering care that is not only compassionate but also clinically informed. Their joy reflects the hard work and dedication of all care professionals at GoodOaks, who strive to support individuals in their community every day.

Community-Centric Approach

The CQC report highlighted the service’s positive culture, with emphasis on treating every individual with dignity and respect. The inspectors applauded how care plans were aligned with best practices, and they noted the effective risk management strategies in place. This system is particularly significant in ensuring smooth transitions for patients, particularly after hospital discharges or as their care needs evolve.

Building Trusted Relationships

Co-owner Maricel Trinidad shared her pride in serving local communities, emphasizing that building trusted relationships with those they support and their families is central to their mission. GoodOaks Homecare's offerings include visiting homecare, live-in care, and specialized support for dementia, showcasing the breadth of services available to meet diverse needs.

The positive feedback from both clients and inspectors underlines the importance of compassionate care in the healthcare sector. With a clear vision and values that staff wholeheartedly embrace in their daily operations, GoodOaks Homecare stands out as a beacon of hope and quality in community care.