Transformation Triumph: Southampton Care Home Achieves 'Good' Rating

A remarkable turnaround has occurred at Lifeways’ Delrose service in Southampton, which has recently been rated 'Good' by the Care Quality Commission (CQC) following an assessment in November. This significant upgrade from the previous 'Requires Improvement' grade reflects the hard work and dedication of the team, showcasing an inspiring commitment to quality care.

Celebrating a Milestone Achievement

Karen Jones, managing director of Lifeways’ residential division, expressed immense pride in the staff's accomplishments. "To move to a 'Good' rating from 'Requires Improvement' across the board is an exceptional achievement and should not be underestimated," she stated. The new rating indicates that Delrose now meets all regulatory requirements concerning safe care, safeguarding, staffing, and governance, providing reassurance to families and residents alike.

Praise from Families and Professionals

The improvements have not gone unnoticed, as families of residents have voiced their appreciation for the changes at Delrose. One relative remarked on the positive transformation brought by the new management, noting that the service now recognizes individuals as people rather than numbers. Such personal attention and care certainly enhance the quality of life for everyone involved.

Moreover, feedback from health and social care professionals corroborates the positive trajectory of service delivery at Delrose. Testimonials highlight the collaborative efforts made to address past concerns, showcasing a communal commitment to fostering a supportive environment for residents.

This success story of Delrose not only highlights the dedication of its team but also serves as an inspiring example of how responsive leadership can effect meaningful change in care services. The path ahead is undoubtedly filled with challenges, but the commitment to maintain high standards indicates a bright future for all those associated with Lifeways.