Significant Improvements in South East Coast Ambulance Service: A Step Towards Better Care

The South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has recently received commendations from the Care Quality Commission (CQC) following notable enhancements in their service delivery. Upgrades in ratings from 'Requires Improvement' to 'Good' reflect the trust's commitment to providing high-quality care during challenging times.

Improvements Recognized by CQC

Following inspections conducted in September and November 2025, the CQC highlighted various strengths within SECAmb, including improved staffing levels, better safeguarding measures, and a fostering of a positive learning culture. Amanda Williams, CQC Deputy Director of Hospitals, noted the Trust's dedication to placing patients at the center of their care, with staff exhibiting kindness and respect, contributing to a sense of safety amongst those they serve.

Real-World Impact on Patients

Examples of compassionate care were evident during inspections, as noted in a touching incident where an ambulance crew provided comfort to a patient with dementia. Instead of correcting the individual about their surroundings, the crew's calming approach indeed reduced anxiety and stress during a critical moment. Such examples illustrate SECAmb's ongoing efforts to improve both service delivery and patient interactions.

Ongoing Challenges and Commitment to Improvement

Despite the positive developments, the trust acknowledges areas requiring further development. Reports indicated disconnects between senior leadership and frontline staff, and the need for robust systems to monitor services effectively. Interim Chief Executive Jen Allan expressed pride in recent achievements while simultaneously emphasizing the relentless dedication to future improvements, ensuring the trust remains responsive to the needs of its patients.

As SECAmb embarks on this journey of improvement, they are committed to creating a sustainable service that meets the complex demands of healthcare. The direction of their clinically-led strategy aims to ensure that patients receive timely and appropriate care—marking a significant step forward for the Trust and those it serves.