Significant Improvements at South East Coast Ambulance Service: A Positive Turnaround
The South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has recently received commendations from the Care Quality Commission (CQC) following inspections that highlighted remarkable enhancements in its services. Upgrading its ratings from 'Requires Improvement' to 'Good', SECAmb's emergency operations and urgent care services are now recognized for their commitment to quality and care.
Key Improvements Recognized by CQC
During inspections conducted in September and November 2025, the CQC noted several key strengths within SECAmb. These included improvements in staffing levels, safeguarding measures, and a burgeoning positive learning culture within the Trust. Amanda Williams, the CQC Deputy Director overseeing hospitals and specialist care in the South East, expressed satisfaction with the Trust's progress, emphasizing the importance of placing patients at the heart of care.
Positive Experiences for Patients
Patients reported feeling safe, with staff demonstrating kindness and respect. A notable incident involved an ambulance crew that cared for a patient with dementia, who mistakenly believed they were in a shopping center rather than an emergency department. The crew's compassionate approach to maintain the patient's calm exemplifies the trust's commitment to individualized care.
Future Directions and Community Impact
Although the CQC's report highlights significant strides taken by SECAmb, it also points out areas for further development, particularly in bridging the gap between senior leadership and frontline staff. Jen Allan, Interim Chief Executive of SECAmb, expressed pride in the Trust's achievements and emphasized a commitment to continual improvement. The focus remains on developing a responsive service that meets the needs of patients effectively, ensuring their care is prioritized from the very first interaction.
As SECAmb continues to build on these improvements, the positive feedback received from CQC not only serves as a testament to the hard work of its staff but also represents an essential step forward in enhancing healthcare services for the communities they serve.
