Riverside Medical Practice Celebrated for Quality Care and Patient Engagement
The Riverside Medical Practice, located on Alma Street in Stockton, has received a commendable "good" rating from the Care Quality Commission (CQC). Serving over 10,000 patients, the practice has demonstrated its commitment to not only meeting but exceeding healthcare standards, particularly in areas such as being effective, caring, responsive, and well-led.
A Commitment to Improvement
Despite facing a "requires improvement" rating in the area of safety, the practice expresses confidence in addressing the concerns identified during the inspection. The management team has taken immediate steps to rectify issues, indicating a proactive approach to ensuring patient safety and care quality.
Positive Patient Feedback
The CQC report highlights that patients have been treated with kindness and respect. Feedback from patients has been overwhelmingly positive, with 87% rating their overall experience as good, significantly higher than the national average of 75%. This reflects the practice's focus on inclusivity and patient preferences, which are integral to the care they provide.
Supportive Work Environment
The practice not only focuses on patient care but also prioritizes staff wellbeing. A good learning culture has been cultivated where staff members feel supported and encouraged to voice concerns. The presence of visible leadership fosters an environment of trust and collaboration, ensuring that the team remains committed to delivering the highest standard of care.
A Bright Future Ahead
Recently named the "Tees Valley Primary Care Clinical Research Delivery Centre," Riverside Medical Practice is among only 14 such centers across the country, underscoring its dedication to progress and improvement. Moreover, the practice has been recognized with a 2025 Equality Diversity Inclusion (EDI) award, further emphasizing its efforts toward inclusive patient engagement.
In conclusion, while the Riverside Medical Practice acknowledges areas needing attention, their commitment to high-quality patient care and continuous improvement positions them as a leading example in the healthcare community.
