Inspiring Transformation: Southampton Care Home Celebrates Major Improvement!
In a remarkable turnaround, Lifeways’ Delrose service in Southampton has received a 'Good' rating from the Care Quality Commission (CQC) following its latest assessment in November. This new rating represents a significant improvement from the previous 'Requires Improvement' grade, indicating that the home is now compliant with essential regulations surrounding safe care and treatment, safeguarding, staffing, and governance.
A Testament to Dedication and Hard Work
Karen Jones, managing director of Lifeways’ residential division, expressed immense pride in the team at Delrose for their extraordinary efforts to elevate the service. "To move to a 'Good' rating from 'Requires Improvement' across the board is an exceptional achievement and should not be underestimated," she remarked. This accomplishment stands not only as a milestone for the staff but also as a beacon of hope for the families of the individuals they support.
Positive Feedback Reflects the Transformation
Feedback from families has also been overwhelmingly supportive. One relative noted the new manager's transformative approach and highlighted the visible improvements over the past year, stating that they feel their loved one is now both safe and happy within the care environment. This sentiment was echoed by health and social care professionals who recognized the positive changes at Delrose, affirming that the collaboration has contributed significantly to enhancing the quality of life for residents.
Commitment to Excellence Continues
Despite this fantastic achievement, Lifeways is committed to maintaining high standards and continuing to push for excellence in care. As the team at Delrose celebrates this success, they remain focused on ensuring that the individuals they support receive the best possible care moving forward.
This inspiring story exemplifies how dedication, teamwork, and a commitment to improvement can lead to positive outcomes in care services. The journey of Delrose serves as a model for other facilities striving for similar advancements in care quality.
