Inspiring Care: Tyne Grange Achieves Outstanding Rating for Exceptional Service
Tyne Grange, a nursing home located in Newcastle, has earned high praise for its exceptional care services, having recently been awarded an 'Outstanding' rating by the Care Quality Commission (CQC). Following an inspection in February 2026, the home not only maintained its highest overall rating but also improved its responsiveness rating from 'Good' to 'Outstanding'. This recognition highlights the dedication and commitment of the staff towards the well-being of their residents.
Exceptional Care and Support
The CQC report described the experiences of the residents at Tyne Grange as "exceptional." This assessment was made following feedback from the residents themselves, who expressed feelings of safety, value, and support. One resident noted how comfortable they felt talking to the staff, affirming that staff members know them well. Another resident joyfully mentioned the various activities available, stating, "There isn’t anything I would change."
Empowering Residents in Decision Making
Inspections revealed that residents play an active role in shaping the services provided at Tyne Grange. Through collected feedback, enhancements have been made in areas such as catering, menus, activities, and communication systems. Karen, the home’s Service User Ambassador, emphasized the importance of resident involvement, stating, "I enjoy being an ambassador because I feel like I make a difference." Her journey to Tyne Grange has led her to finally feel at home, expressing, "I love living here - I wouldn't want to live anywhere else."
A Commitment to Outstanding Care
Katherine Swainston, the Home Manager at Tyne Grange, expressed her delight in retaining the 'Outstanding' rating and acknowledged the hard work of her team. She emphasized that the ultimate measure of success is the feedback from the residents, which assures that they feel safe, listened to, and happy in their home. Samantha Sim, Regional Director at Exemplar Health Care, praised the achievement, highlighting the home’s commitment to personalized care that aligns with each resident's unique needs and aspirations.
This achievement serves as a testament to the passion and dedication of the staff and the positive environment cultivated within Tyne Grange. It represents a critical success in the field of social care, showcasing that with compassion and attentiveness, nursing homes can foster an environment where residents thrive.
