Exceptional Care Home in Newcastle Sets New Standards for Quality in Healthcare

Tyne Grange, a care home in Newcastle, has been awarded an outstanding rating by the Care Quality Commission (CQC), highlighting its commitment to providing exceptional care for adults with complex health needs. This recognition marks a significant achievement for the facility, which is part of Exemplar Health Care and located on Grainger Park Road.

Outstanding Care and Responsive Support

Following an inspection in February 2026, the CQC upgraded Tyne Grange’s rating for responsiveness from "good" to "outstanding," a testament to the home’s dedication to individualized care. Katherine Swainston, the home manager, expressed her joy at retaining the 'outstanding' rating and emphasized the importance of compassion and care in their services. She stated, "Hearing that they feel safe, listened to, and happy in their home is what really matters."

Empowered Residents

Residents of Tyne Grange voiced their satisfaction with the care provided, stating they feel safe and valued. One resident commented, “The best thing about living here is the amount of stuff you can do; there isn’t anything I would change.” This positive feedback reflects the home's focus on creating an environment where residents feel comfortable and engaged.

A Culture of Collaboration

Community engagement is also a focus at Tyne Grange. Karen, the home’s Service User Ambassador, highlighted that she participates in regular meetings with other ambassadors from Exemplar Health Care homes, providing residents with a voice in how the home is run. She remarked, "I enjoy being an ambassador because I feel like I make a difference."

A Commitment to Personalization

Samantha Sim, regional director at Exemplar Health Care, praised the staff for their dedication, pointing out that the outstanding rating for responsiveness reflects their commitment to understanding and supporting each resident’s unique needs and aspirations. This approach empowers individuals to lead fulfilling lives according to their own choices.

The accomplishments of Tyne Grange are remarkable and serve as an inspiring model for other care facilities. The focus on exceptional care and responsiveness not only enhances the quality of life for residents but also elevates standards within the industry.