A Success Story: Riverside Medical Practice's Commitment to Patient Care
The Riverside Medical Practice, located on Alma Street in Stockton, has recently received a commendable "good" rating from the Care Quality Commission (CQC) for its performance in patient care. This recognition highlights the practice's commitment to not just meet, but exceed, regulatory standards in a number of key areas.
Focus on Patient-Centered Care
The CQC report lauded the Riverside Medical Practice for its effective, caring, responsive, and well-led services. The practice, which serves over 10,000 patients, has made significant strides in safety improvements, addressing regulatory feedback swiftly and effectively. According to the report, staff consistently treated patients with kindness and dignity, promoting a culture of respect and understanding where individual preferences were prioritized.
Community Engagement and Staff Support
The practice not only focuses on patient care but also emphasizes staff well-being and professional development. According to the report, leaders at Riverside Medical Practice foster a supportive environment where feedback is encouraged and valued. This positive approach contributes to a culture of continuous improvement, with staff members actively involved in proposing new ideas and strategies to enhance service delivery.
Positive Patient Feedback
Patient satisfaction is a core component of the Riverside Medical Practice’s approach, demonstrated by survey results showing that 87% of respondents rated their overall experience as good – a figure that surpasses the national average. This feedback reflects the practice's commitment to delivering high-quality care and maintaining transparent communication with patients.
A Commitment to Excellence
A spokesperson for the Riverside Medical Practice stated, "We are extremely pleased that the report recognizes the many areas in which the practice performs strongly, particularly in relation to patient care." The practice is dedicated to rectifying any identified issues, showcasing a proactive stance towards compliance and improvement.
In conclusion, the Riverside Medical Practice exemplifies how healthcare providers can achieve commendable ratings through dedication to patient care, community engagement, and continuous improvement. As they work diligently to uphold these high standards, the practice continues to pave the way for quality healthcare in the Stockton area.
