A Remarkable Achievement: Tyne Grange Care Home Rated Outstanding
In a remarkable testament to quality care, Tyne Grange, a care home in Newcastle, has received an outstanding rating from the Care Quality Commission (CQC). Nestled in Grainger Park Road and part of Exemplar Health Care, Tyne Grange specializes in providing support for adults with complex mental and physical health challenges.
A Dedicated Team's Effort Recognized
The CQC's recent inspection in February 2026 praised the home’s "exceptional" level of care, elevating its responsiveness rating from "good" to "outstanding". Katherine Swainston, the home manager, expressed immense pride in the achievement, noting that the recognition reflects the team's commitment to compassion and care for their residents.
Swainston stated, "Our team puts so much care and compassion into supporting the people who live here, so it means a lot to see that recognised by CQC." The feedback from residents reinforces this sentiment, with many expressing their feelings of safety, value, and happiness within the home.
Residents Share their Positive Experiences
Comments from residents during the inspection highlighted how Tyne Grange fosters a supportive environment. One resident remarked on their comfort in communicating with staff, indicating the strong relationships built in the home. Another resident noted the diverse activities available, stating, “The best thing about living here is the amount of stuff you can do; there isn’t anything I would change.”
Community and Empowerment at the Forefront
Karen, a Service User Ambassador at the home, emphasized the importance of resident involvement in governance, sharing that regular meetings with representatives from other Exemplar Health Care homes facilitates meaningful decision-making. “I enjoy being an ambassador because I feel like I make a difference,” she said, reflecting a deep commitment to community and empowerment among residents.
Samantha Sim, the regional director at Exemplar Health Care, praised the outstanding rating for responsiveness as a reflection of the organization's philosophy of tailoring support to meet individual needs and aspirations. "We always want people to feel empowered to live the life they choose, and this report shows the difference that approach is making," Sim noted.
This achievement by Tyne Grange not only highlights the quality of care provided at the home but also underscores the importance of active participation and empowerment in care environments. For further information about Tyne Grange, visit their website.
