A Caring Community: Lanercost House Celebrates ‘Good’ CQC Rating
Residents and staff at Lanercost House in Carlisle are filled with pride as the facility's Carlyle Suite has been awarded an overall ‘Good’ rating by the Care Quality Commission (CQC). This recognition highlights not only the quality of care provided but also the supportive atmosphere cultivated by the personnel at the home.
Exemplary Care Standards Recognized
The Carlyle Suite received commendations across all five critical inspection areas: safe, effective, caring, responsive, and well-led. The inspectors noted that the environment fosters a safe and welcoming space for residents, while care is personalised and person-centred.
A Culture of Kindness
Feedback from residents and their families emphasizes the strong, caring culture within the suite. One family member expressed immense gratitude, stating, “I could not have wished for a better environment for my loved one; the staff are worth their weight in gold.” This sentiment was echoed by staff members who praised the workplace environment and the positive relationships developed with the residents.
Community Connections and Supportive Leadership
The leadership team at Lanercost House was also highlighted for their attentiveness and visibility, which contributes significantly to the overall wellbeing of residents. The community engagement and emphasis on meaningful social interactions allow residents to maintain connections while enjoying a high quality of life.
A Proud Moment for All
Janette Lawrence, the general manager at Lanercost House, expressed her delight with the rating, stating that it reflects the commitment of the entire team. “It is fantastic to have the hard work and dedication of everyone recognized. Our staff are phenomenal here, everyone supports each other and pulls together,” she remarked, exemplifying the camaraderie present at the facility.
This recent CQC rating not only celebrates the successes of the Carlyle Suite but also serves as a reminder of the vital role that dedicated staff play within care homes. It highlights how communities can come together to create nurturing environments that respond to the needs of those who require assistance and support.
